Successful case with Columbia customer for paper core cutter

OnSeptember 4 in 2023, I said hello to client for the first time. Before that, I only had a rough understanding of client from the chat records of other colleagues and client.

At first, the Colombian customer just wanted to buy some plastic pipes. But after we introduced the history of our Havesinocompany and our areas of expertise, the customer considered his own needs and our company's excellent machines and decided to purchase a paper core cutter.

As a professional factory specializing in cutting and rewinding machines, HAVESINO promptly responded to all of the client's inquiries and assisted them in resolving any doubts they had. We understood that Colombia 

was far away from China and thus made an effort to convince and support the Colombian client. 

Since there is a 13-hour time difference between Colombia and China, there are still certain obstacles in communication. But our team is very dedicated and try to communicate with customers during their working hours. If customers encounter problems, we can also solve them as soon as possible. For a period of time, the customer did not reply to messages, and our team waited patiently and sent greetings to the customer. Later, the customer explained that he went on vacation during that time, and he was very grateful that we communicated with him dedicated during his vacation and helped him sort out any doubts.

Withany technical questions replied by Havesino professional teams, customer placed and order and arranged the prepayment in 3 days.Before machine is ready, we confirmed with the customer the paper tube size, length, wall thickness and other data required for the testing machine, and conducted testing in strict accordance with the customer's requirements. In the end, the customer paid the balance with satisfaction and hoped that we would ship the machine over by sea as soon as possible.

Testing video:https://youtu.be/Hj8-VLeB2Sc

We made the testing seriously and take every testing video to customer, he is very satisfied with testing result. Last month, we already shipped out the machine to Colombia. Although we encountered various challenges during the communication process, we were committed to addressing every issue and concern that the customer had.

Havesino team is committed to providing customers with the most suitable machines and solutions. If customers have any questions or needs, we will solve them or provide corresponding help as soon as possible.

If you are interested in our machine, pls contact our sales team through Email, WhatsApp, WeChat or other way, we are waiting for you 7x24 hours.

Havesino Group